Dealership Service Department

I called a car dealership and asked to be connected to the Service Department. They have only two Service Dept. employees dealing with customers and one was out, so I explained the problem and told the receptionist that I'd call back. I eventually connected with one of the Service Dept. managers. He said that it was kids with an unauthorized key. The problem is that the security indicator light keeps blinking, which he described accurately. He said that he had a similar case and will research it. He said that he'd get back to me today. He still hasn't.